Customer Stories
The best technology projects aren't measured by what was built — they're measured by what changed. At CloudtoShare, we partner with international industry leaders to eliminate manual work, connect fragmented systems, and free teams to focus on what actually drives their business. These are the stories of organisations that set out to do things better — and did.
Volvo Financial Services
Volvo Financial Services – Financial services division of the Volvo Group, headquartered in Gothenburg.
Challenge
The UK service department was registering all incoming customer complaints manually, creating a slow, error-prone process and a heavy administrative burden on the team.
Solution
CloudtoShare implemented Service Cloud with Email-to-Case, automatically converting inbound complaint emails into service cases – eliminating manual data entry entirely.
Outcome
Extreme efficiency improvement for the UK service department – cases are now created instantly automatically, freeing the team focus on resolving customer issues rather than registering them.
Converse
Converse – American shoe company, part of Nike since 2003, iconic for the All-Stars. Salesforce Sales Cloud implemented across Europe.
Challenge
The European sales team managed sales performance and Trade Framework discount processing entirely in Excel — a manual, error-prone approach with limited visibility that slowed down commercial operations.
Solution
CloudtoShare delivered an Agile MVP of Salesforce Sales Cloud, co-created with European sales users, replacing Excel with an automated platform for sales performance management and European Trade Framework discount processing.
Outcome
Tremendous efficiency improvement for the sales team — high automation in sales performance management and discount processing freed reps from administrative work to focus on selling.
Danfoss
Danfoss – Danfoss global engineering company headquartered in Denmark, active across Power Solutions, Climate Solutions, and Drives.
Challenge
Three divisions operated in silos with separate CRM solutions — a legacy Salesforce instance and Siebel — making cross-divisional collaboration around customers impossible and accumulating significant technical debt.
Solution
CloudtoShare led the design and Agile delivery of a unified global Salesforce Sales Cloud & CPQ template, consolidating three separate CRM and CPQ solutions into one — piloted in Italy, Spain and Portugal.
Outcome
Danfoss divisions now collaborate seamlessly around shared customers across a single CRM and CPQ platform — silos eliminated, technical debt significantly reduced, and a unified sales process enabled across all three divisions.